Shipping policy

Thank you for visiting and shopping with us. The following are the terms and conditions that make up our Shipping Policy.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please allow extra time during high-volume periods and sales, as orders may take slightly longer to process.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur and are outside of our control.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Lost or Missing Packages

If your order has not arrived within the estimated delivery time, please contact us and we will do our best to help locate your package.

International Shipping

At this time, we ship to the following destinations. If your country is not listed at checkout, we may not currently ship there.

Returns Policy

Please review our Refund Policy for information on returns and exchanges.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at contact-uk@novuwallet.com